Differences

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--- advanced_support [2025/08/18 15:09] – pallet
+++ advanced_support [2026/06/18 23:03] (current) – pallet
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 When you decide to make your report, please include all relevant information and screenshots if applicable. Do not hesitate to make reports, but please note that Starlight Commons is not a company and can not guarantee the resolution of all issues, especially when it is beyond our control.
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+====Ban Appeals====
+If you have been banned and have the ability and desire to appeal, please contact the [[https://toyhou.se/StarlightCommons|StarlightCommons account]] via DM.
+Any users banned can appeal a current or past ban once per year on the expiration date of the ban. Feel free to ask if you believe your ban was wrongful or need clarification on why and where you were banned. However, if your original notice included "ban cannot be appealed", this ticket should be submitted for clarification only.
+When you decide to make your appeal, please include all relevant information and screenshots if applicable.
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 ====Theme Inquiries====
-If you are unsure if a theme may be allowed after reading through [[Theme Policies|Section 9: Theme Policies]], you may submit a message to the [[https://toyhou.se/StarlightCommons|StarlightCommons account]] asking about the theme you have in mind. When submitting for a Theme Inquiry, please follow a similar form as listed below.
+If you are unsure if a theme may be allowed after reading through [[Theme Policies|Section 7: Theme Policies]], you may submit a message to the [[https://toyhou.se/StarlightCommons|StarlightCommons account]] asking about the theme you have in mind. When submitting for a Theme Inquiry, please follow a similar form as listed below.
 **Desired Theme:**