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--- advanced_support [2024/06/25 01:48] – created pallet
+++ advanced_support [2026/06/18 23:03] (current) – pallet
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 =====Advanced Support=====
 Welcome to Advanced Support, where we are here to help with the tougher situations that can not be handled with a simple form. If you need to contact someone about any of the below situations, please message the Starlight-Commons account on the social platform you have associated with your user from the list in [[Starlight Commons Rules|1.1 Starlight Commons Rules]].
+We strive to review all reports fairly and respond ethically. Please allow up to five (5) business days for a response. We appreciate your patience.
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 ====Report Users====
-If you are experiencing a severe issue with another member, believe you are being scammed, or are facing harassment, please notify the Starlight-Commons account as soon as possible.
+If you are experiencing a severe issue with another member, believe you are being scammed, or are facing harassment, please notify the [[https://toyhou.se/StarlightCommons|StarlightCommons account]] as soon as possible.
-Before you make a report, please ensure you have read all of our [[Rules]] to make sure that the user is breaking a rule and to remind yourself that the Starlight-Commons account(s) can not be contacted by anonymous accounts. Address any concerns over this account, as any messages to moderators or the owner will be forwarded to it.
+Before you make a report, please ensure you have read all of our [[Rules]] to make sure that the user is breaking a rule and to remind yourself that anonymous accounts can not currently contact the [[https://toyhou.se/StarlightCommons|StarlightCommons account]]. Please address any concerns over this account, as any messages to moderators or the owner will be forwarded to it.
 When you decide to make your report, please include all relevant information and screenshots if applicable. Do not hesitate to make reports, but please note that Starlight Commons is not a company and can not guarantee the resolution of all issues, especially when it is beyond our control.
+--------
+====Ban Appeals====
+If you have been banned and have the ability and desire to appeal, please contact the [[https://toyhou.se/StarlightCommons|StarlightCommons account]] via DM.
+Any users banned can appeal a current or past ban once per year on the expiration date of the ban. Feel free to ask if you believe your ban was wrongful or need clarification on why and where you were banned. However, if your original notice included "ban cannot be appealed", this ticket should be submitted for clarification only.
+When you decide to make your appeal, please include all relevant information and screenshots if applicable.
+--------
+====Theme Inquiries====
+If you are unsure if a theme may be allowed after reading through [[Theme Policies|Section 7: Theme Policies]], you may submit a message to the [[https://toyhou.se/StarlightCommons|StarlightCommons account]] asking about the theme you have in mind. When submitting for a Theme Inquiry, please follow a similar form as listed below.
+**Desired Theme:**
+\\ **Species:**
+\\ **Extra Information:** (If applicable)
+--------
 ====Procedure for Art Removal for the Digital Millennium Copyright Act (DMCA)====
-Art cannot be hosted on the [[https://deviantart.com/Starlight-Commons|Starlight Commons Masterlist]] without the original artist's permission. If you are the original artist and your art is hosted on the masterlist without your permission, it will be removed immediately once we are notified.
+Art cannot be hosted on the [[https://toyhou.se/StarlightCommons|Starlight Commons Masterlist]] without the original artist's permission. If you are the original artist and your art is hosted on the masterlist without your permission, it will be removed immediately once we are notified.
+Starlight Commons cannot remove [[Stellaborn]] for system integrity; we can only remove stored data and art via DMCA.